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5 Basic Questions Ask for Before Hiring a Computer Repair Service in New York

In many ways, computer repair services in New York are like auto shops: you put a lot of trust in them that what they are telling you is true. That’s mostly because you don’t have any clue yourself what the problem could be. And, like cars these days, IT systems are becoming more and more complicated. Networks, cloud services VoIP phone systems, mobile connections, WiFi, sales software, CRM programs – it makes your head dizzy just looking at the list.

When it comes to finding a reputable computer repair service in New York, it comes down to doing some research, listening to your gut, and asking the right questions. Here are five basic questions you should ask before signing on the dotted line with any computer repair service.

1. Do you do onsite computer repair in New York?

Some computer repair services in New York do in-store repairs only. That means you will have to bring your computer and other IT equipment down to their service center. Not only is it a lot of time and hassle, it won’t help you with most of your IT systems such as networks and database servers. You’re better off finding a computer repair service that will come to your New York office. Look for a company that provides 24/7 emergency service so that you’ll never be left in a lurch no matter what time it is.

2. Are your technicians qualified to be working on my computer systems?

Many computer repair shops in New York are only certified to do basic work such as upgrading systems or installing simple networks. However, your company may operate a complex enterprise software package with hundreds or even thousands of routers, relays, switches, and workstations – something the technician may not be able to troubleshoot or solve themselves.

Perhaps a better question would be, “What happens if there’s a problem above the technician’s training?” The answer should always be an in-house solution. If they rely on third-party companies to supply them with experienced Level 3 technicians, for example, you could be setting yourself up for problems.

3. How do you charge your computer repair service in New York?

Always look for companies who quote a flat rate rather than an hourly rate. In some cases, hourly rates can’t be avoided, but it helps to ask around.

The best case scenario is to find a company that provides ongoing service to you in a fixed-fee monthly package. That way, they’ll get to know your systems and actually help you avoid problems in the first place. A managed services agreement will help you control IT costs and ultimately save you money down the road in maintenance fees and reduced downtime/slowdowns.

4. What happens if the problem isn’t fixed?

This is an issue that happens fairly regularly. The technician leaves your offices, and soon after the “fix” stops working altogether. The only thing more frustrating than dealing with the same IT problem time and again is paying for the same solution time and again. The better computer repair services in New York will guarantee their work. If they identify a problem but don’t properly solve it, they’ll come in on their own time to make sure it’s right.

5. What type of cybersecurity services do you provide?

In today’s world, every computer repair service in New York should be offering cybersecurity services. Human threats – hackers, data thieves, and other cyber criminals – are growing to become one of the greatest threats to your IT systems including your computer workstations and business networks. Some of the most common cybersecurity holes are easily fixed, so if the repair service says it doesn’t provide any cybersecurity services, you might question how up to date their tech knowledge really is. Preferably, you want a computer repair service that can provide full cybersecurity services, allowing them to protect your IT systems as well as repair and maintain them.

About CompCiti

CompCiti Business Solutions offers services that go beyond computer repair in New York. Since 1996, CompCiti has provided its clients with advanced IT services including networking, installation, cybersecurity, and specialty services such as VoIP installation. With CISA cybersecurity certification, 24/7 emergency support, and Level 3 technical support, CompCiti can ensure your IT systems are secure and efficient. To find out more about our computer repair services in New York including fixed-fee managed services packages, please contact us (212) 594-4374 for a free phone consultation.

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managed services

Managed Services in New York : How Crucial are They for Businesses?

“Managed services” is the catchphrase of the day as many new businesses in New York City are learning. It refers to comprehensive IT services from business networking and maintenance to cybersecurity and data backup. But are managed IT services really that important, or is it just another marketing buzzword?

The truth is, managed services in New York are getting more important every day. Companies and organizations here are realizing that as technology gets more advanced, their ability to keep all their IT services in-house is diminishing. Not only that, the rise of cyber threats means that many do not have adequate cybersecurity measures in place – and have no clue what “adequate cybersecurity” even entails.

That’s why many organizations in New York are turning to managed services. Managed Services Providers (MSPs) can take care of day-to-day IT operations including monitoring systems, providing IT maintenance, planning IT upgrades and expansions, and even providing tech support for employees. They also implement cybersecurity measures to ensure your systems are protected against current and new cyber threats. Many MSPs offer fixed-rate packages so that organizations can manage costs as well.

The real advantage of managed services in New York is that organizations can feel like they have their own internal IT department without the added costs that normally go along with it. Their IT “partners” will provide full consultancy and technical services, and depending on needs even have a designated IT technician onsite. Even though this technician works closely with your employees, the MSP takes care of all the HR details including payroll, training and certification upgrades, and other associated costs so that the client organization doesn’t have to worry. It’s like getting all the perks of an in-house IT department with none of the drawbacks.

There are other great reasons why managed services in New York are so crucial for business:

  • Supports and adds to business performance – With heightened competition and shrinking budgets, business efficiency is more important than ever. Outsourcing such an important area of your non-core business to a third party will actually increase the technical expertise of your team while reducing costs.
  • Ensures continuous maintenance – One of the best ways to fix an IT problem is to avoid it happening in the first place. MSPs provide continuous monitoring and ongoing maintenance, reducing the risk of network slowdowns/stoppages, data loss, and other disasters.
  • Provides proactive & emergency services – Managed services provide the best of both worlds: proactive services to maintain your systems and 24/7 emergency services should catastrophe strike. (Make sure that the MSP you sign on with offers 24/7 services – not all of them do.)
  • Helps with tactical IT planning – Managed services in New York encourage organizations to think one year, two years, and more down the road. MSPs will consult with clients on what technology and software/hardware they need to meet their business goals and budget. MSPs provide a comprehensive approach to tactical IT planning to balance current needs, future needs, costs, cybersecurity, and other factors for a solution customized to their operational realities.
  • Offers complete IT management – Managed services give businesses the benefit of complete IT management with a custom-tailored package so that they don’t need to worry about their IT systems at all. Their MSP can even develop a fixed-cost plan that best fits their IT needs AND budget.

CompCiti Business Solutions is one of the most trusted and experienced managed services providers in New York. Since 1996, CompCiti’s skilled technicians have provided local businesses, non-profit organizations, and governmental agencies with professional IT support and outstanding customer service (CompCiti maintains a Google 5-Star Rating).

CompCiti’s managed services in New York will ensure your systems are maintained, protected from cyber threats, and running at peak efficiency. If a problem ever arises, CompCiti has you covered with 24/7 emergency service to help get your systems up and running again faster.

Contact CompCiti Business Solutions at (212) 594-4374 for a free consultation and find out how we can help with managed services in New York. For more information about our service stay social with us Facebook, Google+, Linkedin, Pinterest, Twitter and Youtube.

IT Service

How Managed IT Services in New York Can Improve Productivity

Avoid Lost Productivity to Unexpected Tech Issues

Why are managed IT services in New York so important?

Here’s a scenario. A couple of your staff members arrive at their desks Monday morning, as usual. What’s not usual though is that they can’t log into the system. They don’t have network access, there’s no connection to the messaging system – and worst of all, there’s no secondary system they can use for the moment. It’s adding up to be a wasted morning.

This is a prime example of how managed IT services can keep your New York office up and running. Your trusted managed IT service professionals can problem-solve the issue quickly. Depending on the service package and your needs, you may have an IT professional onsite at your offices or they may be working remotely. Either way, they will have the knowledge and expertise to get your tech issues fixed quickly, get your staff members back into the system, and get them back to work.

What are Managed IT Services?

Managed IT services are unique solutions that are designed to manage the overall IT needs of your business. Apart from taking care of all tech issues such as the scenario described above, managed IT service contracts can also include 24/7 monitoring your systems for system slowdowns, viruses, hack attempts, and other threats to your system. Should a problem arise such as a faulty network switch or full hard drive, your IT professionals will also take care of these problems before they end in network failure or other catastrophic event. They can also help you plan upgrades and new IT system installation as your company grows and changes. It’s like having your own independent IT partner working directly for you.

Different Kinds of Managed IT Services in New York

There are several different kinds of managed IT services. The better managed IT service providers in New York will be able to customize a plan to best meet your IT needs and business goals. Some of these services may include:

  • Cyber management and cyber security
  • Help desk support
  • Data recovery and backup (DRBC)
  • Network security
  • Cloud services
  • Email setup including hosted email solutions
  • Virus scanning and protection
  • Systems inspection
  • IT audits
  • Server security & management and security
  • Hardware maintenance & upkeep
  • IT strategy planning and application
  • Custom IT solutions

A Great Solutions for SMBs: Manage Your IT Systems and Your Costs!

Small and medium businesses (SMBs) can benefit the most from managed IT services in New York. These businesses usually have very few or no in-house IT capabilities. With a managed IT service package, you don’t need to. Your service provider will take care of everything including monitoring your systems, addressing issues, alerting you to any potential threats such as viruses or slowing networks, and even planning upgrades and expansions. Should the worst happen, your systems will be up and running again faster since they already know your system inside and out.

In short, managed IT services in New York will help you:

  • install, upgrade, and maintain your IT systems
  • provide emergency services when needed
  • control your IT expenses
  • reduce business operating costs
  • provide advanced technology planning and automation
  • be your valuable knowledge base for IT planning
  • improve data access and security
  • reduce the risk of downtime and network slowdowns

CompCiti Business Solutions, Inc. is one of the oldest and most respected managed IT services in New York. Since 1996, we’ve provided cyber management and cyber security, business networking, and IT monitoring services to our clients in NYC and surrounding areas. Find out how CompCiti can help provide you with managed IT services as well by calling (212) 594-4374. CompCiti is a Certified Microsoft Silver Partner.

computer, Computer Repair Service

Computer Repair and Upgrade Service in New York

It’s happened to all of us on our home computers – a corrupted system file or a network connectivity failure makes our hearts skip a beat. The same is true at the office, though the consequences are usually much worse. Missed deadlines, missing data, and lost sales are just some of the issues you can run into. The thing is, your computer problems probably could have been avoided.

That’s why you need a great computer repair service in New York. With IT systems becoming more and more complex, it pays to find a complete IT support service that covers everything including desktop support, server support, server maintenance, networking, computer repair services, computer upgrade services, and complete cyber management services.

The advantages are pretty obvious. First, if there is ever a problem with your computer or IT systems, your computer repair services provider can troubleshoot the issues and find solutions – fast. No more self-diagnosis or wasting time on IT problems instead of focusing on your core business. Often the cost of hiring a professional to repair your computer systems is less than the cost of lost productivity when your staff tries to fix their issues themselves.

Second, hiring a desktop support service in New York will actually reduce the number of problems you have in the first place. Computer upgrade services, regular maintenance, and system monitoring will find or avoid issues before they become major problems. That means less or no time lost to system crashes, which in turn will boost productivity.

Cmoputer Repair and Upgrade

It’s important though to find a complete IT support service in New York at a reasonable rate. You don’t want to search based on cost alone – many of the low-end IT providers out there are low-end for a reason. A good computer repair service in New York will offer monthly maintenance packages at a fixed cost, provide service for all your IT systems, and offer 24/7 emergency services when needed.

CompCiti Business Solutions, Inc. can help. CompCiti offers complete IT support services in New York serving all sizes and types of businesses in NYC and the surrounding area. CompCiti will tailor a service package to meet your specific computer repair and upgrade needs so you can be protected AND manage your costs better. You’ll get the peace of mind that comes with having someone else worry about your IT problems! Find out more about CompCiti and how we can help you by visiting us online at CompCiti.com or call (212) 594-4374. CompCiti is a Microsoft Silver Partner. For more details, stay social with us:

computer, Computer Upgrade Service

Top Reasons to Consider a Computer Upgrade Service in New York

Where would we be without technology? Look around your office – would you be able to do the job you do today without all the equipment you have around you?

Technology helps small and medium businesses work more efficiently. For example, it wasn’t that long ago that sending documents to business partners or clients involved making copies and sending them via mail or courier. Today, most offices have a multi-functional system that can scan, print, and convert to a digital file so you can email them to your clients instantaneously. 

Every day, technology moves another step forward; sometimes it seems like it’s hard to keep up. That’s why it’s a good idea to hire a computer upgrade service. In New York, there are several companies available to help you stay on top of changes in technology, and help you decide what changes are right for you and your company. Here are a few reasons why that’s so important:

Efficiency

As shown in the example above, technology improves efficiency. It’s easy to see how emailing today beats sending by courier, which was the norm 30 years ago. But most technological changes come incrementally. Our offices get more efficient little by little as new technology and faster computers come onto the market. A computer upgrade service can help you maximize your efficiency a little bit more each time, taking full advantage of the technology available today.

Productivity

Increased efficiency naturally leads to increased productivity. All other things being equal, the more efficient your employees are with the tools they have, the more they’ll get done every day. Technology can also have a more direct affect on productivity as well. As an example, older smartphones can’t always run the newest productivity tools geared toward only newer phones. In this case, an upgrade could lead to increased productivity by opening up access to these new tools.

Security

Security is an often-overlooked benefit computer upgrade services. Threats to networks, computer systems, and your data are real and becoming more sophisticated all the time. Computer upgrades – and indeed upgrades to your entire IT system – can help improve your level of security to prevent viruses, hackers stealing data, and ransomware taking over your systems. 

 Keeping Your Systems Working

Computer systems age. Sometimes, this means replacing the whole computer or component. Other times, you can get by with new parts such as a new hard drive or software. That’s where you could use the help of a computer upgrade service. In New York, there are companies that will come right to your office to upgrade your computers and systems, making it even easier to stay on top of upgrades.

Enjoying Latest Features

Sure, technology is mostly about efficiency, productivity, and security – at least in the business world. But it’s also about how technology can make our day-to-day tasks easier. Sometimes, it’s also about the pure enjoyment that comes with working on something new. A computer upgrade service lets you start enjoying the latest features on the market now.

Conclusion

Computer upgrades can improve the way you do business. But part of the trick is to find the right computer upgrade service. In New York, more and more small and medium businesses are turning to CompCiti Business Solutions for all their IT needs. Founded in 1996, CompCiti has seen firsthand how technology has helped New York businesses improve efficiency and productivity. CompCiti can help you too. Contact us at https://compciti.com/contact/ to see how we can boost your productivity – and your bottom line.

IT Consultants

IT Consultants in New York – Thorough and Ongoing Support for IT Services

Businesses in New York small and large rely upon innovative IT systems and software applications to remain competitive. They need safe, quickly accessible, and easily upgradable networks to keep everyone connected. Perhaps most importantly, they need the support of an experience IT professional to keep everything running smoothly.

There are many dedicated IT consultants in New York to give you that support. It’s an investment in your company that will pay dividends with increased productivity and profitability. Poor operations, slow equipment, and outdated systems can actually be a drain on your bottom line and increase your risk of catastrophic failure. A solid maintenance plan will keep everything running smoothly with better cost efficiency.

  • However, not all maintenance plans are alike. You’re better off getting a plan that is tailored to your organization’s needs. Fixed-cost maintenance plans might be easy to understand in some cases, but you may end up only using a portion of the services even though you’re paying for the whole thing. The best IT consultants in New York will provide you with a customized quote for maintenance costs, tailored to your business and IT systems.Be careful of hidden fees, too. Maintenance contracts don’t usually cover everything such as equipment costs for replacements. A good IT consultant will detail exactly what is included in your contract and what is not, helping you manage your costs better.

    Professional IT Consultants – Unique Solutions Tailored to Your Business IT Needs

    Read your maintenance plan carefully before entering into a contract. Be aware that even some (but not all) of the best IT consultants in New York may sub-contract some of the work to third-party IT vendors. That’s because many professional IT consultants – especially in a large market like New York – specialize in certain areas, and will bring in others to do other work as required. Whether or not you like the multi-vendor approach is a matter of personal preference. Many organizations prefer to deal with the same IT consultants on every job with one point of contact, while others don’t mind who is walking through their offices as long as the job gets done.

    Either way, it’s good to know what you’re getting into. Also, ensure that they can maintain your current technology and upgrade/install new technology to increase your business efficiencies down the line. You can ask them for a tailored IT “roadmap” that addresses relevant concerns such as:

    • Your current business IT requirements
    • Future and present business strategies
    • User requirements and comfort
    • Business guidelines and transaction procedures
    • Security, backup plans, and disaster recovery

    Is It Important to Find an IT Consultant in New York?

    Organizations often ask about finding IT consultants in New York vs. outside of the city or even offshored to another country. It’s true, many of the services provided including cloud services and remote monitoring can be done anywhere with an Internet connection. But there will be times when you’ll need onsite help such as when you’re upgrading your systems or if your system becomes infected by a virus when an unsuspecting employee opens a malicious email.

    There are many IT consultants in New York that will be able to take care of all your IT needs from building and maintaining your networks and infrastructure to expanding and upgrading it in the future. Best of all, they provide thorough support and continuous consultation to make sure that the technology is capable to meet all of your changing technology needs. If an emergency comes up, New York-based IT consultants can be onsite quickly.

    Flexible Solutions Will Change and Grow with Your Organization

    Essentially, your IT needs fall into three basic areas: efficiency, flexibility, and cost. The thing is, this mixture is different for every organization. That’s why you need an IT consultant that will take the time to learn your system and tailor a package specifically for you.

    CompCiti can help.

    CompCiti Business Solutions, Inc. is one of the oldest IT consultants in New York. Since 1996, the company has provided clients with the IT solutions they need to grow and prosper in this highly competitive market. From networking and database management to cloud services, VoIP, managed email, and more, CompCiti is also one of the most cutting edge IT consultants in New York. All services are in-house by their own knowledgeable and experienced staff – they do not rely on any third-party vendors. CompCiti can provide you with the efficiency, flexibility, and cost management your company needs with tailored maintenance plans, top-of-the-line system monitoring services, innovative business solutions, and renowned 24/7 emergency service .

    Find out how CompCiti’s list of services makes it one of the most comprehensive IT consultants in New York. Call (212) 594-4374 for more information or to learn more about its tailored plans.

IT Consultants, IT Service

Why You Should Hire IT Consultants in New York?

Information technology (IT) systems have become essential for businesses in New York these days for everything from customer relations and communications to human resources and data management. If your organization is not keeping pace with the latest developments in the IT industry, you’re more likely to miss out on business efficiencies and run into operational issues.

But there are solutions. IT consultants in New York can help you make the most of IT technology to improve your business performance. They can implement and upgrade IT resources in your organization effectively so you get most from your digital systems. The best IT consultants in New York will thoroughly review your IT needs, give you options that will help you reach your business goals, and solve any IT-related issues.

Don’t wait until you have a problem to find a qualified IT consultant. Hiring a reliable company early will actually help you reduce the risk of a problem happening in the first place. They will monitor your systems 24/7 to alert you of possible difficulties early, then fix them before they result in a full-blown crisis. In the event that you do experience a hardware, software, or database issue, you’ll get immediate technical assistance from a team who already knows your system inside and out. (On that note, hiring an IT consultant in New York usually means faster response times in emergency situations – something to consider.)

Perhaps the best reason to hire an IT consultant is that advances in computer and IT systems are happening faster and faster all the time. Previously, maybe it was feasible to have someone in the office take care of your WiFi, upgrade computers, and maintain the network. But as our reliance on these systems grows, flexibility, predictability, and speed are all more and more important. Finding a reliable IT consultant in New York who can handle all of your IT requirements will help you compete more successfully, reduce the risk of losing all your company data, and reduce the risk of a total and unexpected network shutdown.

In short, a qualified IT consultant can:

  1. Offer technical solutions to IT or business problems along with IT system diagnostics, advice, and repair

  2. Complete a specific task or project such as upgrading your networks, installing cloud services, or managing a VoIP phone system that demands the kind of knowledge and skill that your in-house team does not have

  3. Fix a technical issue that persists in spite of repeated attempts in-house to resolve it

  4. Accomplish regular tasks such as database monitoring and network maintenance that nobody in your organization has the time for

CompCiti Business Solutions has provided IT consultant services in New York since 1996. With their years of experience and IT knowledge, CompCiti has seen it all. Yet CompCiti remains on the cutting edge – CompCiti was one of the first IT consultants in New York to offer cloud services and has partnered with a leading VoIP provider to help install more flexible and less expensive phone systems. CompCiti will improve your business efficiencies and productivity while reducing the risk of network failure and data loss. With CompCiti, you’ll never have to worry about your IT systems again. 

If you’re looking for a reliable IT consultant in New York, contact CompCiti to see how they can help at (212) 594-4374.