In many ways, computer repair services in New York are like auto shops: you put a lot of trust in them that what they are telling you is true. That’s mostly because you don’t have any clue yourself what the problem could be. And, like cars these days, IT systems are becoming more and more complicated. Networks, cloud services VoIP phone systems, mobile connections, WiFi, sales software, CRM programs – it makes your head dizzy just looking at the list.
When it comes to finding a reputable computer repair service in New York, it comes down to doing some research, listening to your gut, and asking the right questions. Here are five basic questions you should ask before signing on the dotted line with any computer repair service.
1. Do you do onsite computer repair in New York?
Some computer repair services in New York do in-store repairs only. That means you will have to bring your computer and other IT equipment down to their service center. Not only is it a lot of time and hassle, it won’t help you with most of your IT systems such as networks and database servers. You’re better off finding a computer repair service that will come to your New York office. Look for a company that provides 24/7 emergency service so that you’ll never be left in a lurch no matter what time it is.
2. Are your technicians qualified to be working on my computer systems?
Many computer repair shops in New York are only certified to do basic work such as upgrading systems or installing simple networks. However, your company may operate a complex enterprise software package with hundreds or even thousands of routers, relays, switches, and workstations – something the technician may not be able to troubleshoot or solve themselves.
Perhaps a better question would be, “What happens if there’s a problem above the technician’s training?” The answer should always be an in-house solution. If they rely on third-party companies to supply them with experienced Level 3 technicians, for example, you could be setting yourself up for problems.
3. How do you charge your computer repair service in New York?
Always look for companies who quote a flat rate rather than an hourly rate. In some cases, hourly rates can’t be avoided, but it helps to ask around.
The best case scenario is to find a company that provides ongoing service to you in a fixed-fee monthly package. That way, they’ll get to know your systems and actually help you avoid problems in the first place. A managed services agreement will help you control IT costs and ultimately save you money down the road in maintenance fees and reduced downtime/slowdowns.
4. What happens if the problem isn’t fixed?
This is an issue that happens fairly regularly. The technician leaves your offices, and soon after the “fix” stops working altogether. The only thing more frustrating than dealing with the same IT problem time and again is paying for the same solution time and again. The better computer repair services in New York will guarantee their work. If they identify a problem but don’t properly solve it, they’ll come in on their own time to make sure it’s right.
5. What type of cybersecurity services do you provide?
In today’s world, every computer repair service in New York should be offering cybersecurity services. Human threats – hackers, data thieves, and other cyber criminals – are growing to become one of the greatest threats to your IT systems including your computer workstations and business networks. Some of the most common cybersecurity holes are easily fixed, so if the repair service says it doesn’t provide any cybersecurity services, you might question how up to date their tech knowledge really is. Preferably, you want a computer repair service that can provide full cybersecurity services, allowing them to protect your IT systems as well as repair and maintain them.
CompCiti Business Solutions offers services that go beyond computer repair in New York. Since 1996, CompCiti has provided its clients with advanced IT services including networking, installation, cybersecurity, and specialty services such as VoIP installation. With CISA cybersecurity certification, 24/7 emergency support, and Level 3 technical support, CompCiti can ensure your IT systems are secure and efficient. To find out more about our computer repair services in New York including fixed-fee managed services packages, please contact us (212) 594-4374 for a free phone consultation.